Terms & Conditions

1. Acceptance of Terms

NeHaze is a platform that helps you discover classes near you. It brings together structured and unstructured academies, apartment classes, and verified coaches across creative arts, wellness, sports, fitness, and neighbourhood tuition. The platform also offers attendance tracking, payments, invoices, and chat in one place. By accessing or using the NeHaze mobile applications and related services (the “Platform”), you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the Platform.

2. Definitions

• User / Learner — an individual (adult or, with guardian consent, a minor) who uses the Platform to discover and book coaches or join communities.
• Trainer / Coach — an individual professional who lists services, manages availability and delivers sessions through the Platform.
• Academy / Association / Community — a structured or unstructured academy, a residential society, or a public community (including coach-led groups) offering classes or activities on the Platform.
• Platform — the NeHaze apps, website and all related services provided by NeHaze Technologies Private Limited.

3. Eligibility

To register an account and make bookings, you must be at least 18 years old and capable of forming a binding contract. Minors may use the Platform only under an account held and supervised by a parent or legal guardian, who accepts these Terms on the minor’s behalf and is responsible for their use. You agree to provide accurate, current and complete information and to keep it updated.

4. Accounts & Authentication

You register using mobile OTP verification and may optionally use social login. You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it. Notify us immediately of any unauthorised use.

5. Bookings & Sessions

NeHaze is a marketplace that connects Users with Trainers, Associations and Communities. When you book a session, you enter into an agreement directly with the relevant Trainer or Association. NeHaze facilitates discovery, scheduling and payment but is not the provider of the services and is not a party to that agreement, except as expressly stated.

6. Payments, Fees & Refunds

• Payments for sessions are one-time transactions processed securely through our payment partner, Razorpay.
• Prices are set by Trainers or Associations and are shown before you confirm a booking. Applicable taxes may apply.
• Cancellations and refunds are subject to the cancellation policy shown at the time of booking. Where a refund is due, it is processed back to your original payment method.
• Trainer and association payouts are handled through the Platform in accordance with our payout terms and applicable law.

7. Trainer & Association Obligations

Trainers and Associations are responsible for providing accurate listings, honouring confirmed bookings, holding any required qualifications or certifications, and complying with applicable laws and professional standards. You are solely responsible for the services you deliver through the Platform.

8. Acceptable Use

You agree not to:

• Violate any law or the rights of others.
• Post false, misleading, offensive, harassing or infringing content.
• Attempt to defraud users, circumvent payments, or misuse the chat or booking systems.
• Interfere with, disrupt or attempt to gain unauthorised access to the Platform or its systems.
• Use the Platform to transmit malware or engage in any harmful activity.

9. User Content & Communications

You retain ownership of content you submit (such as profile details and messages). By submitting content, you grant NeHaze a limited, non-exclusive licence to host and display it as needed to operate the Platform. You are responsible for your conduct in chats and must communicate respectfully and lawfully.

10. Intellectual Property

The NeHaze name, logo, app, website, design and software are owned by NeHaze Technologies Private Limited and protected by applicable laws. You may not copy, modify, distribute or create derivative works without our prior written permission.

11. Third-Party Services

The Platform integrates third-party services, including Razorpay (payments), Firebase (chat and notifications) and social login providers. We are not responsible for the availability, content or practices of these third parties, and their use is subject to their own terms.

12. Verification, Safety & Disclaimer

NeHaze may offer verification or listing features to help build trust between users, coaches, academies and communities. These features assist your decision-making but are not a guarantee of any individual’s identity, qualifications, conduct or safety. You remain responsible for exercising your own judgement — especially before inviting anyone into a home or residential community, or enrolling a minor.

Some activities and sessions booked through the Platform may carry inherent risks. Where relevant, you should consult a suitably qualified professional before participating, and you participate at your own risk. NeHaze does not provide professional advice, and the Platform is provided on an “as is” and “as available” basis, without warranties of any kind, especially during the pre-launch period.

13. Limitation of Liability

To the maximum extent permitted by law, NeHaze and its affiliates, directors and employees shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss arising from your use of the Platform or from the conduct or services of any Trainer, Association or User. Our total liability for any claim shall not exceed the amount you paid for the relevant booking.

14. Indemnification

You agree to indemnify and hold harmless NeHaze from any claims, damages, liabilities and expenses arising out of your use of the Platform, your content, or your breach of these Terms.

15. Suspension & Termination

We may suspend or terminate your access to the Platform at any time if you breach these Terms or engage in conduct that harms other users or the Platform. You may stop using the Platform and request account deletion at any time.

16. Changes to the Terms & Service

We may update these Terms or modify, suspend or discontinue features of the Platform. Material changes will be notified through the app or this website, and the “Last updated” date will be revised. Continued use after changes means you accept the updated Terms.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Bangalore, Karnataka, India.

18. Contact Us

For any questions about these Terms, contact us at: